Privacy Policy
Effective Date: January 1, 2024
Your privacy is important to us
At Vertmix Inc. (“Vertmix”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. Information We Collect
Personal Information
We collect information you provide directly, including name, email address, phone number, company name, and project requirements when you contact us or use our services.
Usage Information
We automatically collect information about your interaction with our website, including IP addresses, browser type, pages visited, and time spent on our site.
Business Information
For business clients, we may collect additional information such as business registration details, financial information for billing, and project-specific data necessary for service delivery.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our consulting services, process transactions, and communicate with you about your projects.
Communication
We may use your contact information to send project updates, respond to inquiries, provide customer support, and share relevant industry insights with your permission.
Legal Compliance
We may use your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, and safety of Vertmix and our clients.
3. Information Sharing and Disclosure
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and project management tools.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect rights or prevent harm.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data is retained according to contractual agreements and industry best practices.
6. Your Rights and Choices
Access and Correction
You have the right to request access to your personal information and to request corrections if the information is inaccurate or incomplete.
Deletion
You may request deletion of your personal information, subject to legal requirements and contractual obligations.
Opt-Out
You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability
Where applicable, you have the right to receive your personal data in a structured, commonly used format.
7. International Data Transfers
As a Canadian company serving global clients, we may transfer data internationally. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
10. Compliance with Laws
GDPR Compliance
For European Union residents, we comply with the General Data Protection Regulation (GDPR), including providing appropriate legal bases for processing and respecting data subject rights.
PIPEDA Compliance
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
CCPA Compliance
For California residents, we comply with the California Consumer Privacy Act (CCPA) and respect the additional rights provided under this law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@vertmix.com or write to us at: Vertmix Inc., 4551 Zimmerman Ave, Niagara Falls, ON L2E 2P2, Canada.
Your Privacy Matters
We are committed to maintaining the trust and confidence of our clients and website visitors. We want you to know that Vertmix is not in the business of selling, renting, or trading personal information to other companies for marketing purposes.